Walking the Walk . . .
By Mike Durkin in Misc, Side Notes, Testimonials | comments(0)
From inside Solostream, the addition of the new members to the team has gone off without a hitch. Michael Pollock has provided strong guidance for maintaining the courteous and professional service.
As I considered the comments from recent posts about the significance of maintaining a high level of customer support, I realized that we can “talk the talk” very easily. However, it is only when you “walk the walk” and let your actions speak for you that you demonstrate true commitment.
I thought our customers and prospective customers would find it interesting to see some of the feedback we have received since Alistair Barnett and I joined Solostream this month.
First there is a complete post from Randall Miller about using WP-Vybe on his site at http://randallhmiller.com/welcome-to-randallhmillercom/. Thanks Randall.
Here are a few more comments that have been sent to us recently:
I recently purchased another premium theme and I have been very frustrated with how much work/code is required to get it to look or work anything like the demo site. I’ve basically given up because I don’t want to hire someone to make it work and their support is lacking. I’ve been all thru your demo site, tutorials and Q&A’s and I’m very impressed with the responsiveness and attention to detail that you are using – I hope it continues!
-Dusty E. www.tek-media.net
You are awesome…thanks. I appreciate the return in helping a novice such as myself. This awesome customer service is the reason I will be buying a developer’s license in the near future. I’m glad I bought from this company.
-Corey O. www.worldgonemobile.com
I was up all night trying to figure the subscription, and in 2 minutes, you resolved it. It now works. Thank you kindly!
-Gary M. www.seicorp.net
And last but not least, the “personal touch” from a new customer overseas.
Alistair, I want to hug you as it is now fixed! Thank you!
-Natalie L. www.budgetbambinogoodies.co.uk/
We encourage everyone to keep the feedback (positive as well as constructive criticism) coming. It helps us improve and know that we can make a difference for our customers.
